Adjustments Specialist

fnbtandfcbcareers; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

FCBI is seeking an organized individual to support financial operations, including general ledger research, account reconciliation, and customer communications. The role emphasizes accuracy, speed, and teamwork in a banking environment.

Responsibilities include resolving reconciling items, managing ATM discrepancies, and processing adjustments while maintaining filing and compliance with policy. A strong focus on professional communication and dependable attendance is required.

Qualifications

• High school diploma or equivalent required.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate in a professional manner verbally and in writing.
• Ability to work independently to meet deadlines but remain flexible.
• Well-organized, with sharp attention to detail.
• Capacity to work with frequent interruptions and perform repetitive tasks.
• Demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills (internal and external).
• Must pass background investigation per policy.
• Must get along with coworkers and work in a team environment.

Responsibilities

• Research general ledger and internal checking accounts assigned.
• Resolve reconciling items.
• Reconcile ATMs.
• Research and resolve outstanding ATM discrepancies.
• Communicate with bank staff, financial institutions, outside vendors, and customers via phone, email, and pre-scripted letters.
• Research and clear adjustments with correspondent accounts/returns/not our items/duplicates.
• Process the duplicate detect report and make entries.
• Research all proof corrections and new account rejects.
• Scan documentation daily and maintain filing of closed adjustment cases.
• Make decisions on routine issues per policy and procedures and approved limits.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Research general ledger and internal checking accounts assigned
• Resolve reconciling items
• Reconcile ATM s
• Research and resolve outstanding ATM discrepancies
• Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters
• Research and clear adjustments with correspondent accounts/returns/not our items/duplicates
• Process the duplicate detect report and make appropriate entries
• Research all proof corrections and new account rejects
• Scan documentation daily and maintain filing of closed adjustment cases
• Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

• Position level dependent upon experience and performance

FCBI is a equal opportunity employer.

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment