Dispute Coordinator I – FinTech Customer Resolution

InComm Payments; Columbus (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

InComm Payments' Financial Services team in Columbus, GA is seeking a Dispute Coordinator I to oversee the end-to-end dispute lifecycle. You will provide exceptional customer service, analyze disputes, and coordinate with banks and processors to ensure compliance and efficient resolutions.

The role offers growth opportunities, a collaborative culture, and competitive salary with benefits in a dynamic FinTech environment.

Qualifications

• 1-2 years of related work experience.
• Proficient with Microsoft Office (Word, Excel).
• Ability to manage time and multitask effectively.
• Basic knowledge of Regulation E (not required).

Responsibilities

• Assist customers with the dispute process and manage the dispute life-cycle end to end.
• Manage the adjustment process and ensure timely processing.
• Adhere to association charge-back regulations while maximizing recovery.
• Collaborate with bank sponsors, processors, and associations on best practices.
• Organize, investigate, and track customer dispute inquiries to resolution.

Skills

Microsoft Office

Multitasking

Time management

Regulation E knowledge

Job description

InComm Payments' Financial Services team in Columbus, GA is seeking a Dispute Coordinator I to oversee the end-to-end dispute lifecycle. You will provide exceptional customer service, analyze disputes, and coordinate with banks and processors to ensure compliance and efficient resolutions.

The role offers growth opportunities, a collaborative culture, and competitive salary with benefits in a dynamic FinTech environment.