Dispute Coordinator I

InComm Payments; Columbus (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

InComm Payments' Financial Services team in Columbus, GA is seeking a Dispute Coordinator I to oversee the end-to-end dispute lifecycle. You will provide exceptional customer service, analyze disputes, and coordinate with banks and processors to ensure compliance and efficient resolutions.

The role offers growth opportunities, a collaborative culture, and competitive salary with benefits in a dynamic FinTech environment.

Qualifications

• 1-2 years of related work experience.
• Proficient with Microsoft Office (Word, Excel).
• Ability to manage time and multitask effectively.
• Basic knowledge of Regulation E (not required).

Responsibilities

• Assist customers with the dispute process and manage the dispute life-cycle end to end.
• Manage the adjustment process and ensure timely processing.
• Adhere to association charge-back regulations while maximizing recovery.
• Collaborate with bank sponsors, processors, and associations on best practices.
• Organize, investigate, and track customer dispute inquiries to resolution.

Skills

Microsoft Office

Multitasking

Time management

Regulation E knowledge

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm is a global leader in financial technology innovation. Our Financial Services team is located in Columbus, GA and is focused on activities that range from fraud analysis to consumer disputes and chargebacks. We have experienced tremendous growth and are planning to grow our Columbus team significantly. The Dispute Coordinator I will be a part of a dynamic team of coordinators who oversee and manager the dispute life-cycle end to end. We are looking for professional with strong customer service skills, an analytical mindset, and an understanding of consumer disputes and chargebacks.

InComm offers competitive salary and benefits, training opportunities, career path and growth opportunity, strong team and company culture, and an exciting, dynamic work environment.

Responsibilities

• Assist customers with the dispute process and manage the dispute life-cycle end to end
• Manage the adjustment process and ensure successful processing within allotted timeframes
• Work to ensure all association charge-back regulations are adhered to while attempting the highest recovery rate possible and minimal losses to the company
• Work with bank sponsors, processors, and associations to ensure best practices are being followed
• Organize, investigate, and track customer dispute inquiries to completion

Qualifications

• Microsoft Office knowledge (Word, Excel, etc.)
• Ability to make timely decisions and multitask
• Ability to manage time and organization of daily responsibilities
• Basic knowledge of Regulation E compliance (this is not required)
• 1-2 years of related work experience

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

#LI-LW1