Dispensary GM: Lead Teams, Drive Experience & Growth

Green Thumb; Lancaster (Lancaster County); On-site; USD 90,000 - 130,000; Full time

Job summary

Green Thumb is seeking a General Manager for RISE Dispensary to lead a diverse team, drive store performance, ensure compliance, and deliver standout customer experiences. You will oversee customer journey, inventory operations, safety, and team development with a focus on social impact in the community.

Lead by example in coaching Leaders and Team Members, driving omni‑channel service, and aligning daily work with Green Thumb’s mission and regulatory requirements.

Qualifications

• Bachelor’s degree or comparable business experience
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations
• Cannabis experience preferred
• Inventory control experience is required
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass any and all required background checks
• Must possess a valid driver’s license or state ID
• Must be and remain compliant with all legal and company regulations for working in the industry
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws

Responsibilities

• Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized in-store promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.
• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

Job description

Green Thumb is seeking a General Manager for RISE Dispensary to lead a diverse team, drive store performance, ensure compliance, and deliver standout customer experiences. You will oversee customer journey, inventory operations, safety, and team development with a focus on social impact in the community.

Lead by example in coaching Leaders and Team Members, driving omni‑channel service, and aligning daily work with Green Thumb’s mission and regulatory requirements.