Dispensary GM: Lead High-Volume Ops & Compliance

Calypso; Quakertown (Bucks County); On-site; USD 110,000 - 170,000; Full time

Job summary

Calypso is seeking a General Manager to oversee daily dispensary operations, staff development, and regulatory compliance. You will drive sales performance, manage inventory, and lead a high-volume team in a fast-paced environment.

The role requires 5+ years of general management, strong leadership, and a focus on compliance, risk, and customer service. Flexible schedule, including nights and weekends, is expected as part of operating hours.

Qualifications

• 5+ years general management experience
• Flexible schedule including nights, weekends and holidays
• Experience managing high-volume business
• P&L and budget management knowledge
• Must be 18 years of age or older
• Must pass a criminal background check
• Strong verbal communication and basic math skills
• Proficiency with technology and common software

Responsibilities

• Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
• Maintain full accountability for dispensary profit and loss (P&L) performance.
• Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
• Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
• Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
• Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.
• Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
• Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
• Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.
• Provide high-level oversight of staff and customer interactions to ensure exceptional service standards.
• Promote a professional, compliant, and customer-centered dispensary environment.
• Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.
• Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
• Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
• Coach and develop leadership capabilities within the team to support succession planning and long-term growth.
• Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
• Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
• Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.
• Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
• Demonstrate proficiency in Dutchie, OAARS, Microsoft hardware and software, and other required operational systems.
• Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.
• Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.
• Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness, organization, functionality, safety, and security.
• Analyze operational challenges, identify alternative solutions, and implement recommendations that support company goals.
• Research, evaluate, and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.
• Perform additional duties as assigned to support efficient, compliant, and customer-focused operations.

Skills

Leadership

Staff development

Regulatory compliance

Analytical thinking

Tools

Dutchie

OAARS

Microsoft software

Job description

Calypso is seeking a General Manager to oversee daily dispensary operations, staff development, and regulatory compliance. You will drive sales performance, manage inventory, and lead a high-volume team in a fast-paced environment.

The role requires 5+ years of general management, strong leadership, and a focus on compliance, risk, and customer service. Flexible schedule, including nights and weekends, is expected as part of operating hours.