Dispensary Operations Leader: Compliance & Growth

King City Gardens; Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits after 30 days

Vision plan after 30 days

Dental plan after 30 days

Job summary

King City Gardens is seeking an Assistant General Manager to support the dispensary in Cincinnati, OH. This role drives regulatory adherence, operational excellence, and guest experience while coaching leaders and maintaining The Garden culture.

You will lead daily operations, manage KPIs, and collaborate with leadership to optimize inventory, scheduling, and financial performance. The AGM may act as GM as needed and plays a key role in strategy execution.

Qualifications

• Three or more years of retail leadership experience.
• Experience leading teams, coaching performance, and managing KPIs.
• Knowledge of POS systems and Microsoft Office.
• Strong communication, organization, and problem-solving skills.
• Ability to maintain regulatory compliance and operational standards.
• Ability to resolve guest concerns and support a positive customer experience.

Responsibilities

• Regulatory Compliance & Risk Management: Ensure compliance with DCC regulations, SOPs, and security requirements; support METRC compliance and audits; maintain audit-ready docs.
• Retail Operations & Financial Performance: Lead daily store operations, manage scheduling and payroll accuracy; drive KPIs like AOV, UPT, loyalty, and customer service metrics.
• Team Leadership & Talent Development: Recruit, onboard, coach, and develop supervisors and staff; conduct evaluations and development planning; promote accountability.
• Guest Experience & Sales Excellence: Ensure compliant, educational, and welcoming guest experiences; resolve escalated concerns; coach on product knowledge and service standards.
• Business Analytics & Reporting: Review daily reports and KPIs; identify opportunties for improvement; communicate results to leadership.

Skills

Leadership

KPI tracking

POS systems

Communication

Regulatory compliance

Guest experience

Education

Bachelor's degree in Business

Tools

METRC

Dutchie

Microsoft Office

Job description

King City Gardens is seeking an Assistant General Manager to support the dispensary in Cincinnati, OH. This role drives regulatory adherence, operational excellence, and guest experience while coaching leaders and maintaining The Garden culture.

You will lead daily operations, manage KPIs, and collaborate with leadership to optimize inventory, scheduling, and financial performance. The AGM may act as GM as needed and plays a key role in strategy execution.