General Manager

Renew Cannabis Co.; Aurora (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

PharmaCann, Inc. is seeking a General Manager to lead a single retail store, overseeing a team of dispensary managers with DOR responsibilities. The role focuses on hospitality, product presentation, and operations while driving profitable topline growth and maintaining full P&L responsibility.

The GM will recruit, screen, and develop talent, ensuring exceptional customer service and adherence to company policies. Strong leadership, sales, and operational excellence are required.

Qualifications

• 5+ years managerial experience in a retail-based industry with a customer-centric approach
• 1+ year PharmaCann Management experience will be considered
• 2+ years Dispensary Management experience will be considered
• Demonstrated ability to achieve selling goals and metrics
• Proven ability to drive sales results, analyze selling reports, identify trends and react to business needs
• Comfortable making decisions and mediating conflict within a team
• Ability to manage multiple tasks and changing priorities
• Proficient in Windows-based software (Excel, Word, Outlook)
• Business acumen and communication proficiency

Responsibilities

• Meet or exceed goals related to total store sales and profitability
• Forecast and adjust payroll to maximize productivity and sales goals
• Build a team that delivers exceptional service and loyalty
• Review financial and operational reporting and store audits
• Identify underperforming metrics and develop improvement plans
• Oversee operations, compliance, and loss prevention
• Maintain positive image of the organization to employees and customers

Skills

Interpersonal skills

Talent development

Business acumen

Communication proficiency

Customer service skills

Education

Bachelor’s in business or operations management

Related field

Tools

Excel

Word

Outlook

Job description

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

Job Description

• The General Manager is responsible for leading through PharmaCann’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth.
• The GM leads a team of dispensary managers who specialize in DOR’s (division of responsibility) and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned).
• This leader drives the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.
• The General Manager is responsible for overseeing the financial success of the store and has full P&L responsibility. The GM is responsible for responding to business needs and strategizing around business trends in order to drive profitable top line sales growth.
• The General Manager must also have experience in assessing, recruiting and screening talent.

Pay ranges from $65,000 - $80,000/year

Duties and responsibilities or (Essential Functions)

Performance:

• Meet or exceed goals related to total store sales, profitability, and operational excellence
• Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
• Build a team that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty therefore increasing return visits
• Review and interpret financial and operational reporting regularly, including store visit and audit results
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business

People:

• Create and ensure a cohesive work environment
• Attract, hire, and retain a diverse team of top talent
• Place the right people in the right roles, specifically the management DOR program
• Train, coach, and develop direct reports using company programs, tools, and resources
• Create an environment that inspires and encourages the growth and engagement of associates
• Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates
• Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction

Operations:

• Be proficient in, and ensure compliance with PharmaCann policies, regulations adherence, procedures, and compliance standards
• Use the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention
• Support continuous improvement by implementing company programs and influencing end-user’s buy in
• The General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations

Qualifications

• Minimum 21 years of age
• Bachelor’s in business or operations management or a related field preferred
• 5 + years of managerial experience preferably in a retail-based industry with a customer-centric approach
• 1+ year PharmaCann Management experience will be considered
• 2+ years Dispensary Management experience will be considered
• Demonstrated ability to achieve individual selling goals and metrics
• Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable and confident in making decisions and mediating conflict within a team environment
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
• Exceptional interpersonal, communication and customer service skills
• Ability to identify top talent and train/develop/retain great people
• Proficient in windows - based software such as Excel, Word and Outlook
• Business Acumen
• Communication Proficiency
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• Ability to sit for long periods of time and get in and out of an automobile several times a day.
• Will be required to drive and be outside for brief periods of time during all four seasons.

Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.