Dispensary Floor Supervisor: Leader on Duty & Customer Care

TerrAscend; Maryland; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) savings plan

Paid time off

Career development

Employee discounts

Well-being resources

Job summary

TerrAscend Corp. is seeking a customer service-focused associate for its dispensary operations in Maryland.

This role involves greeting patients, verifying eligibility, completing compliant transactions, and guiding patients through cannabis products to support informed care decisions. As part of a dynamic team, you will maintain patient records, stay updated on state rules, and help deliver a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Cannabis experience a plus.
• At least 1 year of customer service, retail or related experience preferred.
• Must have good organizational and computer skills.
• Must have excellent interpersonal communications skills as well as the ability to multitask.
• Background Check Required.

Responsibilities

• Provide compassionate, friendly, and professional customer service to patients and visitors.
• Greet patients and visitors, complete check-in, verify eligibility for medical marijuana, and ensure accurate, compliant transactions and fulfillment of patient orders while delivering a high-quality customer experience.
• Educate and assist patients in understanding medical marijuana to support informed decisions about their care.
• Assist patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.
• Oversee opening and closing procedures and daily operations, including Leader on Duty (LOD) responsibilities, floor zoning, and hourly tracking; partner with the Inventory Manager to ensure back-of-house processes run effectively.
• Serve as an effective leader across seed-to-sale tracking systems, POS systems, Leaf Trade, and eCommerce platforms.
• Complete the required state mandated training program (if required).
• Must be available to work weekends, holidays, and overtime as needed.
• Other duties as assigned

Skills

Customer service

Retail experience

Communication skills

Organizational skills

Multitasking

Education

High School Diploma

Tools

POS system

MS Office

Job description

TerrAscend Corp. is seeking a customer service-focused associate for its dispensary operations in Maryland.

This role involves greeting patients, verifying eligibility, completing compliant transactions, and guiding patients through cannabis products to support informed care decisions. As part of a dynamic team, you will maintain patient records, stay updated on state rules, and help deliver a positive patient experience.