Dispensary Floor Lead — Patient Experience & Ops

TerrAscend; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

401(k)

Paid time off

Career growth

Employee discounts

Wellbeing programs

Job summary

TerrAscend Corp. is seeking a patient-focused associate for our dispensary operations. You will greet customers, verify eligibility for medical marijuana, process transactions, and deliver a high-quality patient experience.

Educating patients about cannabis products and assisting with recommendations will be key. Applicants should have strong organizational and computer skills and be prepared for background checks.

Qualifications

• High School Diploma or GED required.
• Cannabis experience a plus.
• At least 1 year of customer service, retail or related experience preferred.
• Good organizational and computer skills.
• Excellent interpersonal communications skills; ability to multitask.
• Background Check Required.

Responsibilities

• Provide compassionate, friendly, and professional customer service to patients and visitors.
• Greet patients and visitors, complete check-in, verify eligibility for medical marijuana, and ensure accurate, compliant transactions and fulfillment of patient orders.
• Educate and assist patients in understanding medical marijuana to support informed decisions about their care.
• Assist patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.
• Support onboarding of new patients, orientation to TerrAscend policies and procedures.
• Maintain patient records within the MJ Freeway system.

Skills

Customer service

Retail experience

Interpersonal communication

Multitasking

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

TerrAscend Corp. is seeking a patient-focused associate for our dispensary operations. You will greet customers, verify eligibility for medical marijuana, process transactions, and deliver a high-quality patient experience.

Educating patients about cannabis products and assisting with recommendations will be key. Applicants should have strong organizational and computer skills and be prepared for background checks.