Dispensary Associate - Part-Time

Renew Cannabis Co.; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible schedules

Employee discount

Swag

Job summary

Ascend Wellness Holdings (AWH) in Grand Rapids is seeking a Part-Time Dispensary Associate to guide customers through cannabis purchasing, provide product recommendations, and maintain accurate, compliant operations in a fast-paced store.

Responsibilities include handling POS transactions, cash, data entry, and ensuring inventory and displays are up-to-date. Flexible weekend availability is required for 15–29 hours per week.

Qualifications

• Must be at least 21 years old.
• High school diploma or GED required.
• Retail experience preferred; cannabis retail experience is a plus.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Cannabis POS software a plus.
• Positive attitude, team player and strong work ethic.
• Willing to learn state/local laws and regulations for cannabis industry.
• Must be compliant with regulatory requirements for cannabis work.
• Excellent organization and time management skills.
• Attention to detail and accuracy.
• Ability to follow training and instructions clearly.

Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance.
• Guide customers through sales transactions and provide advice when requested.
• Ensure sales floor is stocked and displays/menu are up-to-date and accurate.
• Fulfill and pack customer orders and move orders to pickup area.
• Maintain a positive, customer-service oriented environment per policies.
• Continuously develop product knowledge to offer up-to-date information.
• Respond to customer inquiries in-store, online, and by phone.
• Accurately use and maintain the POS system in person and over the phone.
• Accurate cash handling and transaction ringing.
• Data entry of customer information accurately.
• Strive to achieve team and individual performance goals.
• Verify paperwork and required IDs for customers.
• Assist with inventory, merchandising, marketing, and other in-store ops.

Skills

Customer service

POS knowledge

Cash handling

Time management

Attention to detail

Communication

Regulatory compliance

Team player

Education

High School Diploma or GED

Tools

POS software

Job description

Ascend Wellness Holdings (AWH) of Grand Rapids (28th St) is looking to hire a Part-Time Dispensary Associate!

We offer great perks, including flexible schedules, a generous employee discount and swag.

Job Summary

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, providing informed and accurate descriptions of our products, and operating with a high level of accuracy in a fast-paced environment.

Part Time Dispensary Associates work between 15-29 hours a week. Must have flexibility to work during the week AM/PM and open availability on Weekends.

Primary Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred, cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.