Dispensary Associate (Sandusky)

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Sandusky (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

Ascend Wellness Holdings in Sandusky, OH is seeking Part-Time Dispensary Associates who are responsible for providing exceptional customer service and maintaining compliance in a fast-paced retail environment. Candidates must be at least 21 years old, have a high school diploma or GED, and possess strong communication and organizational skills. Retail experience is preferred, particularly in cannabis, and associates must be adaptable to work weeknights and weekends. This role offers a chance to advance within a growing company dedicated to diversity.

Qualifications

• Must be at least 21 years of age.
• Retail experience preferred; cannabis retail experience is a plus.
• Willingness to learn state and local laws relevant to the industry.

Responsibilities

• Guide customers through the cannabis purchasing experience.
• Maintain operational integrity and compliance throughout the store.
• Promote a positive, customer-service oriented work environment.

Skills

Exceptional customer service skills

Basic computer skills

Strong attention to detail

Clear and effective communication skills

Positive attitude, team player

Education

High school diploma or GED

Tools

Cannabis point of sale (POS) software

Job description

Ascend Wellness Holdings (AWH) of Sandusky, OH is looking to hire Part-Time Dispensary Associates. Our workforce will reflect the diversity of the City. We are building a world‑class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

Are you personable, able to adapt in a fast‑paced atmosphere, and a team player? Would you like to advance your retail career with a company that values both its employees and the community? If so, this is the opportunity for you.

Job Summary

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer desired outcomes, providing accurate product descriptions, and operating with high accuracy in a fast‑paced environment. Part‑time associates work between 15‑29 hours per week and must have flexibility to work weeknights and open availability on weekends.

Primary Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pickup
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer information
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred; cannabis retail experience a plus
• Exceptional customer service skills
• Basic computer skills
• Cannabis point of sale (POS) software experience a plus
• Positive attitude, team player, and strong work ethic
• Willingness to learn applicable state and local laws and regulations relevant to the industry, personnel law, safety regulations, local municipal codes and organizational rules, directives, and standard operating procedures
• Compliance with all regulatory requirements for working in the cannabis industry
• Excellent organizational and time‑management skills
• Strong attention to detail
• Ability to internalize training and follow instructions
• Clear and effective communication skills

EEO Statement

Ascend Wellness Holdings, Inc. (“AWH”) and its subsidiaries are an equal opportunity employer. AWH celebrates the population of differences and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.