Dispensary Associate-Full Time

Renew Cannabis Co.; Battle Creek (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

2 weeks PTO for full-time

Swag

Flexible schedules

Job summary

Ascend Wellness Holdings is seeking a full-time Dispensary Associate in Battle Creek. You will guide customers through cannabis purchases, make informed recommendations, and maintain accurate product descriptions in a fast-paced environment.

The role requires flexibility to work 30–40 hours per week with weekday and weekend shifts. Prior retail, cannabis POS, and strong customer service are preferred; excellent communication and organization are essential.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Retail experience preferred; cannabis retail experience a plus.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Cannabis POS software experience is a plus.
• Positive attitude, team player and strong work ethic.
• Willing to learn state/local regulations and SOPs.

Responsibilities

• Deliver customer experience while maintaining compliance throughout the store.
• Guide customers through sales transactions with advice as needed.
• Ensure sales floor is stocked and displays/menus are up-to-date.
• Fulfill and pack customer orders and move orders to pickup area.
• Promote a positive, customer-service oriented work environment.
• Develop product knowledge to offer up-to-date information and advice.
• Respond to inquiries in-store, online, and by phone.
• Accurately use the POS system for in-person and phone transactions.
• Accurate cash handling and customer cart management.
• Timely data entry of customer records.
• Aim to achieve team and individual performance goals.
• Verify paperwork and required IDs for customers.
• Assist with inventory, merchandising, marketing, and other store ops.
• Report inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe store environment.
• Complete opening and closing checklists.

Skills

Customer service

POS system

Cash handling

Team player

Attention to detail

Communication

Time management

Education

High school diploma or GED

Tools

POS software

Job description

Ascend Wellness Holdings(AWH) of Battle Creek is looking to hire Full-Time Dispensary Associates!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for full-time staff and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, apply today!

JOB SUMMARY

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, providing informed and accurate descriptions of our products, and operating with a high level of accuracy in a fast-paced environment.

The Full Time Dispensary Associate works 30-40 hours per week. Must have flexibility to work weekdays (AM/PM) and weekends.

PRIMARY RESPONSIBILITIES

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store.
• Guide customers through sales transactions while offering advice and knowledge as needed or requested.
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up.
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
• Continuously develop product knowledge to offer customers the most up-to-date information and advice.
• Respond to customer inquiries in-store, online, and over the phone.
• Accurately use and maintain the point of sale (POS) system in person and over the phone.
• Accurate cash handling, customer cart management, and ringing of customer transactions.
• Accurate and timely data entry of customer records.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership.
• Report any observed inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe and inviting store environment.
• Complete store opening and closing checklists.

JOB REQUIREMENTS

• Must be at least 21 years of age.
• High school diploma or general education degree (GED).
• Retail experience preferred, cannabis retail experience a plus.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Cannabis point of sale (POS) software experience a plus.
• Positive attitude, team player and strong work ethic.
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Must have excellent organization and time management skills.
• Must be focused, pay close attention to detail.
• Must be able to internalize training and follow instructions.
• Must be able to communicate clearly and effectively.

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO STATEMENT

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.