Dispensary Associate

Jobtailor; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Trulieve in Phoenix, AZ is seeking a Delivery Driver to provide outstanding customer service, handle cash, and deliver orders promptly. You will work with the on-duty leader to ensure a smooth customer experience and maintain a clean, organized workstation.

Applicants should have a valid driver's license and be able to travel in a fast-paced retail setting. Prior retail or customer service experience is a plus and adherence to company policies is required.

Qualifications

• High-school diploma or equivalent.
• Must be 21+ years of age.
• Prior retail or customer service experience is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.

Skills

Customer service

Cash handling

Driving

Interpersonal skills

Independence

Education

High-school diploma

Tools

GPS navigation

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role

Requirements

• High-school diploma or equivalent
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
• Ability to interact with customers and team members respectfully and politely
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role

Core Competencies

Demonstrates exceptional customer service skills, with a focus on empathy and compassion towards patients. Proficient in cash handling and maintaining compliance with company policies and procedures while working in a fast-paced retail environment.