Dispensary Associate

Jobtailor; Brooksville (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

Trulieve in Brooksville, FL is seeking a Delivery Driver to provide exceptional customer service to patients and teammates while ensuring accurate, timely order fulfillment and a positive patient experience.

You will handle cash at the point of sale, operate the POS system and electronic devices, uphold Trulieve Policies, and collaborate with leadership to resolve product or delivery issues. Requirements include a high school diploma, 21+ years old, and background check clearance.

Qualifications

• High school diploma or equivalent.
• 21+ years old (18+ in CT, PA, WV).
• Prior cash handling experience.
• Prior retail or customer service experience is a plus.
• Ability to pass a comprehensive background check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Maintain a clean and well-stocked workstation throughout the shift.
• Assist Managers and Shift Supervisors with returns per policy.
• Document customer issues and concerns on the customer's profile.
• Work with leadership to resolve product or delivery issues.

Skills

Excellent people skills

Verbal and written communication

Ability to work independently

Team collaboration

Confidentiality and discretion

Follow written/oral instructions

Education

High school diploma or equivalent

Tools

POS terminal

Electronic devices

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Requirements

• High-school diploma or equivalent
• Minimum of 21 years of age (or minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Excellent people skills and effective communication in both verbal and written form
• Ability to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
• Ability to uphold a strict level of confidentiality and discretion
• Ability to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Ability to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check.