Dispensary Associate

Jobtailor; Marietta (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

Jobtailor is seeking a customer service oriented associate to support patients and customers with empathy and professionalism in a fast-paced setting. You will handle orders, assist with returns, and maintain product knowledge to ensure exceptional service.

Responsibilities include addressing customer inquiries, processing orders efficiently, and collaborating with leadership to resolve issues. A high-school diploma and cash handling experience are required, with background checks performed as

Qualifications

• High-school diploma or equivalent is required.
• Prior experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic environment.
• Excellent people skills and effective communication.
• Able to work without supervision and in a team environment.
• Strong interpersonal skills and confidentiality.
• Able to pass a comprehensive background check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Elevate patient service standards and product knowledge.
• Assist with returns according to company policy.
• Prepare and process patient orders in a timely manner.
• Follow company policies and procedures.
• Work with the leader on duty to enhance customer experience.
• Assist customers with product or device issues.
• Document customer issues on the profile.
• Maintain a clean, well‑stocked workstation.

Skills

Cash handling

Customer service

Communication

Teamwork

Independence

Education

High-school diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Requirements

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver’s license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Core Competencies

Demonstrates exceptional customer service skills, with a focus on empathy and compassion towards patients. Capable of effectively communicating with diverse personalities and maintaining professionalism in a fast-paced environment.