Dispensary Associate

Jobtailor; Ocala (FL); On-site; USD 20,664 - 26,174; Full time

Job summary

Trulieve is seeking a reliability-driven Delivery Driver to support customer orders and on-site service. You will handle cash, maintain accurate records, and ensure timely delivery while upholding brand standards.

Responsibilities include assisting with online orders, providing empathetic patient service, and collaborating with leadership to resolve issues efficiently. A clean driving record and ability to pass background checks are required.

Qualifications

• High school diploma or equivalent.
• Must be 21+ years of age.
• Prior retail or customer service experience is a plus.
• Valid driver's license and clean driving record required.
• Ability to pass a comprehensive background check.
• Ability to work independently in a dynamic, fast-paced environment.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.
• Maintain a clean and well-stocked workstation throughout the shift.
• Must possess a valid driver’s license and clear driving record to fulfill the delivery driver role.

Skills

Customer service

Cash handling

Delivery driving

Written and verbal communication

Team player

Education

High school diploma

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer’s profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role (additional responsibilities).
• Assist with processing all online orders, including deliveries, in a 2‑hour timeframe (additional responsibilities).

Requirements

• High‑school diploma or equivalent
• Minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver’s license and a clean driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check.