Dispensary Associate

Jobtailor; Pace (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Trulieve is seeking a Customer Service Associate / Delivery Driver in Pace, FL to provide exceptional service to customers, guests, and coworkers, with empathy and product knowledge.

You will assist with returns, process orders, follow policies, work with the leader on duty to enhance the customer experience, and resolve product issues. A valid driver's license and ability to pass background check are required.

Qualifications

• High-school diploma or equivalent.
• Must be at least 21 years old (18+ in CT, PA and WV).
• Prior retail or customer service experience is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment with diverse personalities.
• Excellent communication skills in verbal and written form.
• Ability to work without supervision and in a team environment.
• Maintain confidentiality and discretion with information.
• Able to communicate in conversational English, operate electronic equipment, and follow safety procedures.
• Must pass a comprehensive background check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Show empathy and compassion to patients.
• Maintain TruExperience through elevated service standards, behaviors, and product knowledge.
• Assist with returns per company policy.
• Prepare and process patient orders timely and efficiently.
• Follow Trulieve Policies and Procedures.
• Collaborate with the leader on duty to enhance customer experience.
• Resolve product or device issues for customers.
• Work with leadership to find solutions to customer issues.
• Document customer issues on profiles.
• Keep workstation clean and well-stocked during shifts.
• Perform other tasks as assigned by Management.

Skills

People skills

Communication skills

Teamwork

Independent work

Cash handling

Customer service

Confidentiality

English proficiency

Education

High-school diploma or equivalent

Tools

Driver's license

Computer & laptop

Telecommunication devices

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Requirements

• High‑school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.