Dispensary Associate

Jobtailor; Daytona Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Trulieve in Daytona Beach is seeking a customer-focused team member to deliver exceptional service to customers, guests, and coworkers, while maintaining a clean, well-stocked workstation.

You will handle patient orders, assist with returns, and collaborate with leaders to resolve issues, upholding company policies and delivering the TruExperience.

Qualifications

• High-school diploma or equivalent; field experience preferred.
• Must be at least 21 years old (18+ in CT, PA, WV).
• Prior retail or customer service experience a plus.
• Must have prior cash handling experience.
• Ability to work independently in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must pass a background check.
• Valid driver’s license and clean driving record for the Delivery Driver role.
• Ability to work with diverse personalities.
• Able to follow instructions and learn safety procedures.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Skills

Customer service

Cash handling

Communication

Independent work

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Requirements

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Core Competencies

Demonstrates exceptional customer service skills, with a focus on empathy and compassion towards patients. Proficient in cash handling and able to work independently in a fast-paced retail environment while maintaining professionalism and effective communication.