DispatcherFront Office

Coleman Information Technology Grou; Pleasant Hill (CA); On-site; USD 25,003 - 35,610; Part time

Job summary

A technology support company in Walnut Creek, CA, is seeking a part-time Dispatcher. This role involves managing customer communications, requiring strong customer service and multitasking skills. Ideal candidates should have a high school diploma and proficiency in Microsoft Office. The compensation is set at $22/hour. Reliability and a positive attitude are essential for success in this position.

Qualifications

• 2 years of customer service experience required.
• 1 year of experience with Microsoft Office is a must.
• Ability to manage multiple phone lines is preferred.

Responsibilities

• Answering and managing multiple phone lines.
• Handling customer follow-ups.
• Calendaring and document scanning.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Education

High School diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Coleman Information Technology Group, Inc. in Walnut Creek, Ca. is looking for two part-time Dispatcher to join our team. This is a great opportunity for the right person to provide basic support to our customers and our IT team. The person in this position reports directly to our Operations Manager.

Shift Varies Monday - Friday

Other requirements for this position are high energy, positivity, patience, dedication, excellent work ethic, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. The candidate must be highly motivated, well organized, and a self-starter with the ability to multitask, solve problems, and work independently with minimal supervision. Strong communications skills (verbally and written) and the ability to interact well with all types of people/personalities is a must.

*Reliability is key. Previous business references will be checked and the first discussion had will refer to reliability.

Job duties include utilizing our service-specific tools and collaborate with other staff and vendor support resources.

Responsibilities: · Answering and managing multiple phone lines (call center experience preferred) · Calendaring · Scanning · Customer follow-ups

Qualifications: · High School diploma · Excel · Word · Outlook · Internet · Patience and willingness to learn new programs

Compensation: · $22/Hour (not flexible)

Experience:

Microsoft Office: 1 year (Required)

Customer Service: 2 years (Required)

Ergonomic Workspace:

Yes

Company's website:

https://www.colemanitg.com/

Work Remotely:

No (no exceptions)