Dispatcher / Service Coordinator

Employbridge; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary and benefits package

Supportive work environment

Job summary

Employbridge is seeking a Dispatcher/Service Coordinator to enhance operations in Atlanta. This role involves scheduling and coordinating HVAC service activities, serving as a communication link among clients and technicians. Ideal candidates will have service coordination experience and strong organizational skills.

Qualifications

• Proven experience in service coordination or dispatch.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented.

Responsibilities

• Schedule and dispatch technicians for service calls.
• Act as the main point of contact for clients and technicians.
• Maintain detailed service records using software.

Skills

Service coordination

Communication

Organization

Multitasking

Tools

Microsoft Office

Scheduling software

Job description

This range is provided by Employbridge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Search Consultant- Direct Hire Recruiter @ EmployBridge | Recruiting, Client Relations

We are currently seeking a Dispatcher/Service Coordinator to join our dynamic team and help drive our operations forward.

Location: Onsite - Atlanta, GA 30340

Hours: Full-Time | Monday – Friday, 8:00 AM – 4:00 PM

Salary: $60,000 – $70,000 Annually

Position Summary:

The Dispatcher/Service Coordinator is an essential part of our operations team, ensuring timely and efficient scheduling, dispatch, and coordination of our HVAC service activities. This individual will serve as the critical communication link between our clients, field technicians, and internal staff.

Key Responsibilities:

• Schedule and dispatch technicians for service calls, preventive maintenance, and emergency repairs.
• Act as the main point of contact for clients, technicians, and office staff.
• Maintain detailed service records using scheduling and dispatch software.
• Monitor and follow up on work orders, parts, technician availability, and client updates.
• Respond to incoming calls and emails promptly and professionally.
• Assist with invoicing and documentation as required.
• Deliver exceptional customer service with a proactive, solutions-oriented approach.

Qualifications:

• Proven experience in service coordination, dispatch, or logistics (preferably in HVAC, plumbing, emergency services, or related trades).
• Proficient in Microsoft Office and scheduling software.
• Strong verbal and written communication skills.
• Highly organized and detail oriented.
• Capable of multitasking in a fast-paced environment.
• Team player with a collaborative, respectful problem-solving mindset.
• Familiarity with the greater Atlanta, GA area is preferred.

Why Join?

• Be part of a reputable and growing company that values its people.
• Work in a friendly, professional, and supportive environment.
• Enjoy career development opportunities within the HVAC and building systems industries.
• Receive a competitive salary and benefits package.

To apply, please email your resume to [e-mail] with the subject: Dispatcher

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage

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