Dispatcher & Scheduling Pro for Plumbing

ADP, Inc.; Bremerton (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off

Job summary

Robison Plumbing in Bremerton, WA is seeking a Dispatcher to join a local, family‑owned team. You will coordinate field technicians, communicate with customers by phone, and ensure timely service and accurate information flow across the warehouse and customer service.

The role requires strong organization, calm problem‑solving under pressure, and a customer‑focused mindset. You will learn the business, contribute ideas, and grow in a supportive, teamwork‑driven environment.

Qualifications

• Excellent phone-based customer service and ability to coordinate technicians.
• Ability to build effective working relationships in a busy team.
• Ability to stay calm and make sound judgments under pressure.
• Strong organizational skills and attention to detail.
• Willingness to learn and follow company policies.

Responsibilities

• Dispatch technicians to service calls based on skills, priority, and location.
• Notify customers of ETA and schedule changes.
• Maintain communication with technicians, parts dept, and managers.
• Relay accurate information to technicians for prompt service.
• Answer calls timely, courteous, and build customer rapport.
• Enter job details into the database and keep customers updated.
• Monitor technician locations via GPS dashboard.
• Maintain daily schedules for technicians.

Skills

Customer service

Phone communication

Multi-tasking

Organizational skills

Teamwork

Calm under pressure

Tools

Service Titan

Apple devices

Job description

Robison Plumbing in Bremerton, WA is seeking a Dispatcher to join a local, family‑owned team. You will coordinate field technicians, communicate with customers by phone, and ensure timely service and accurate information flow across the warehouse and customer service.

The role requires strong organization, calm problem‑solving under pressure, and a customer‑focused mindset. You will learn the business, contribute ideas, and grow in a supportive, teamwork‑driven environment.