Dispatcher: Scheduling Expert with Growth Path

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Top-tier medical dental vision

Life insurance

401k plan

Paid Training

Company events

Breakfast and snacks

Generous PTO

Job summary

Precision Overhead Garage Service is seeking a motivated Dispatcher to coordinate service requests and schedule appointments for our garage door teams. Located in Northern NJ with multiple locations, we offer strong benefits and a team-focused environment.

Join us to ensure timely dispatching, accurate data entry, and clear customer communications while supporting growth and a balanced work-life culture.

Qualifications

• Bilingual English and Spanish is a plus.
• High school diploma or equivalent.
• Previous dispatching or customer service experience is a plus.
• Strong organizational and multitasking skills are required.
• Excellent communication and detail orientation are essential.
• Proficiency with scheduling/dispatching software is expected.
• Ability to handle pressure and changing priorities.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Schedule service appointments based on technician availability and location.
• Maintain clear communication with customers about appointment times and delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into dispatching software accurately.
• Monitor technician availability and workloads.
• Handle emergency service calls promptly and dispatch technicians as needed.
• Resolve scheduling conflicts promptly with suitable solutions.

Skills

Bilingual English/Spanish

Strong organizational skills

Excellent communication

Detail-oriented

Stress management

Data entry

Adaptability

Team collaboration

Education

High school diploma

Tools

Dispatching software

Job description

Precision Overhead Garage Service is seeking a motivated Dispatcher to coordinate service requests and schedule appointments for our garage door teams. Located in Northern NJ with multiple locations, we offer strong benefits and a team-focused environment.

Join us to ensure timely dispatching, accurate data entry, and clear customer communications while supporting growth and a balanced work-life culture.