Dispatch Manager - Commercial Service

Smart Care Equipment Solutions; City of Albany (NY); On-site; USD 51,000 - 77,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Smart Care Equipment Solutions in Albany, NY is seeking a Dispatch Manager to oversee daily workforce flow and scheduling for weekday on-site operations. You will partner with dispatchers to improve service efficiency, adherence to schedules, and contract completion, while onboarding new Service Delivery Specialists.

The role emphasizes people leadership, development planning, and stakeholder relationship management with a strong focus on customer value. Immigration sponsorship is not available.

Qualifications

• Associate degree and two years of people management experience.
• A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
• Must be able to read and write in English.

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings.
• Daily work with dispatchers on service efficiency, schedule adherence, and contracted service completion.
• Participate in onboarding and implementing a training plan for new Service Delivery Specialists (SDS).
• Identify individual potential and align development activities to abilities and talents.
• Review SDS performance with the Area Operations Manager monthly to identify needed improvements.

Skills

Leadership

People management

English proficiency

Education

Associate degree

Bachelor’s degree equivalent via experience

Job description

Dispatch Manager Albany, NY (position is onsite Monday through Friday) Compensation: $51K to $77K

What You Will Do:

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Review SDS performance with the Area Operations Manager monthly to identify needed improvements.
• Work with the Parts Department on parts issues, shipping, and delivery.
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:

• Utilize leadership skills to support and lead a high-performing team
• Develop your skills in leading a workforce
• Become part of a field service support management team with advancement opportunities
• Competitive salary and benefits
• Access to best-in-class resources and technology
• This position will be in Fishers, Indiana

Basic Qualifications:

• Must meet one of the following: Associate degree and two years of people management experience.
• A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
• Must have the following: Must be able to read and write in English

Immigration sponsorship is not available for this role

Preferred Qualifications:

• Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
• Prior experience in monitoring/assessing the performance of yourself, other individuals, and organizations to make improvements or take corrective action.
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
• Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment.

Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

All qualified individuals are encouraged to apply.

If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment.

Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times.

We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.

As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.