Dispatcher

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Smart Care is seeking a Dispatcher in Fishers, IN to route service technicians to commercial kitchen equipment calls, maximizing efficiency and meeting service level agreements. The role requires coordinating technicians within a defined territory and using dispatch tools to optimize schedules.

The ideal candidate has 3+ years in dispatch or related service roles, strong communication skills, and proficiency with Microsoft Office; SAP experience is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience with Microsoft Office / Windows-based environment.

Responsibilities

• Route technicians to service calls using dispatch management tools.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance to maximize productivity and control costs through efficient call clustering and routing.

Skills

Customer service

Verbal/written communication

Team coordination

Education

High school diploma

Tools

Microsoft Office

SAP

Job description

## DispatcherApply: USA - Indiana - Fishers: Full time: Posted Yesterday: R0007926The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. This role will be 11am-8pm Monday-Friday on site in our office in Fishers. **Main Responsibilities:*** Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements* Serve as the primary point of contact for technicians within a geographic market or territory* Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments **Basic Qualifications:*** High school diploma or equivalent* 3+ years’ experience in dispatch, customer service, and/or restaurant management* Intermediate experience in Microsoft Office / Windows-based environment **Preferred Qualifications:*** Ability to learn unique and proprietary software* Excellent verbal and written communication skills* Previous SAP experience **About Smart Care**Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].