Dispatcher Representative - Hiring Now - Geeks on Site

Geeks on Site; United States; Remote; USD 7,600 - 10,000; Full time

Benefits offered by this job

Competitive pay: $800 monthly

Paid training program

15 days PTO per annum

Remote LATAM work

Growth opportunities

Fast-paced environment

Job summary

Geeks on Site is seeking a Dispatcher to coordinate nationwide field technicians across the United States from a remote LATAM location. You will manage job assignments, communicate details to technicians, and ensure timely completion.

Ideal candidates have strong organizational and communication skills, are comfortable with dispatch and CRM tools, own a Windows PC, and have reliable internet. Expect a paid training program and generous PTO while working EST hours.

Qualifications

• Fluent English required for customer communication.
• Excellent organization and multitasking abilities.
• Comfortable with dispatch and CRM systems and able to explain details to technicians.
• Must own Windows PC and have reliable high-speed internet.
• Willing to undergo a background check.
• Able to work 6 days per week, 8 hours daily, aligned with EST.
• Experience in customer service or scheduling is a plus.

Responsibilities

• Assign customer jobs to technicians based on availability and skills.
• Communicate job details to technicians via phone, chat, or email.
• Gather and confirm technical information from customers.
• Track open jobs in real-time and follow up on completion.
• Handle inbound/outbound calls with customers and technicians.
• Resolve scheduling conflicts and escalate when needed.
• Meet daily/weekly assignment targets.
• Document activities in CRM/dispatch systems.

Skills

Fluent English

Organizational skills

Tech-savvy

Phone presence

Results-driven

Problem solving

Customer service experience

Windows PC ownership

Reliable internet

Dispatch/scheduling experience

Tools

CRM software

Dispatch software

Job description

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services- offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

TheDispatcheris the link between customers and our network of field technicians across the United States. You will coordinate jobs from start to finish, ensuring that every request is assigned quickly, accurately, and professionally.

Responsibilities

• Assign customer jobs to the right technicians based on availability, location, and skillset.
• Communicate with technicians via phone, chat, or email to provide all necessary details for each job.
• Gather and confirm technical information from customers to ensure technicians are prepared.
• Maintain real-time tracking of open jobs, following up until the technician confirms completion.
• Handle inbound/outbound calls with technicians and customers, providing clear and professional communication.
• Troubleshoot scheduling conflicts and escalated issues when needed.
• Meet daily and weekly assignment targets, contributing to overall team performance.
• Document activities accurately in our systems (CRM/dispatch software).

• Fluent English (spoken and written).
• Strong organizational skills- ability to manage multiple jobs and follow up without losing track.
• Tech-savvy mindset- comfortable with dispatch and CRM systems, able to explain job details to technicians.
• Great phone presence- confident, empathetic, and persuasive on calls.
• Results-drivenand ambitious toward meeting targets.
• Problem-solver- quick thinker when unexpected challenges arise.
• Previous experience in customer service, call centers, scheduling, or dispatch is aplus.
• Must have yourown working computer (Windows only;Mac not alloweddue to system compatibility).
• Must have areliable, high-speed internet connection.
• Willing to undergo abackground checkif selected.
• Must be able to work 6 days per week, 8 hours per day, aligned with EST.

• Competitive pay: $800 monthly payment.
• Paid training program.
• 15 days PTO per annum.
• Work remotely from anywhere in LATAM.
• Opportunity to grow with a U.S.-based company leading in tech services.
• Fast-paced, dynamic environment where your impact is recognized.