Dispatcher - Plumbing

Len the Plumber; Cherry Hill Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Len the Plumber is seeking a Dispatch Coordinator for their Cherry Hill NJ location. The role involves maintaining service technician schedules, responding to customer inquiries, and ensuring efficient communication. Candidates should have at least 2 years of experience, strong communication skills, and a detail-oriented approach. This is an hourly position with competitive compensation and comprehensive benefits.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• Minimum 2 years of experience in dispatch and coordination, preferably in Plumbing/HVAC.
• Geographical knowledge and map reading skills.
• Detail-oriented with strong follow-up abilities.

Responsibilities

• Maintain technician schedules and dispatch service calls.
• Respond to customer inquiries and service technician requests.
• Prepare invoices and maintain customer database.

Skills

Communication

Customer Service

Multi-tasking

Conflict Resolution

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Career Opportunities with Len the Plumber

Careers with Len the Plumber

Current job opportunities are posted here as they become available.

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!
Hourly position - onsite role in our Cherry Hill, NJ Branch location

If you have experience in dispatching and possess a positive and enthusiastic approach to customer service, we would like to speak with you. You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Jamesburg, NJ location!

Essential Job Functions:

• Maintain the service technician schedules and dispatches technicians as service calls are completed
• Schedule technicians return trips with customers to complete jobs after the arrival of parts
• Maintain on-call schedule for service technicians and after-hours service procedures
• Enter service calls, schedule calls, and generates call debriefing with technicians daily
• Maintain customer database, ensuring complete, accurate, and updated entry of information
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technicians requests online and by phone
• Schedule follow-up preventative maintenance service appointments
• Review and complete service work orders for accuracy
• Prepares invoices and timecards for processing
• Participate in all company-sponsored training classes
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently

Qualifications:

• Minimum 2 years of experience in related industry dispatch and coordination.
  Plumbing/HVAC or similar industry preferred.
• Geographical knowledge of service area and/or map reading skills.
• Advanced communication and customer service skills.
• Experience in using Microsoft Word and Excel.
• Must be detail oriented, have great follow-up, and can multi-task

Experience/Education:

• High School Diploma or equivalent required Associates preferred

Compensation:

$20.00/hr - $24.00/hr

Schedule:
Monday- Friday and rotating Saturdays

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.