Dispatcher

Service Corporation International; Union (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International in Union, NJ is seeking a Scheduling/Dispatch Associate to support funeral home operations. You will dispatch vehicles and associates, handle scheduling for multiple market locations, and process removal paperwork to ensure timely services for families.

The role emphasizes strong communication, organization, and a customer-focused approach in a fast-paced environment. A valid driver's license and scheduling experience are preferred.

Qualifications

• High school diploma or GED is required.
• Current valid driver's license may be required.
• Minimum of six (6) months scheduling or logistics experience.
• Excellent communication and interpersonal skills.
• Ability to prioritize and organize effectively with attention to detail.

Responsibilities

• Dispatch resources to meet client family needs and initiate required services.
• Process removal and paperwork; ensure compliant documentation.
• Schedule internal staff and market locations; manage vehicle/associates dispatch.
• Maintain in-house scheduling to meet market commitments.
• Manage inventory of supplies (caskets, cremation containers) as needed.
• Provide superior customer service to families and staff.

Skills

Communication skills

Multitasking

Attention to detail

MS Office

Education

High school diploma or GED

Job description

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Assists with recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
• Builds and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Order additional general supplies at the direction of the location management.
• Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver's license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Postal Code: 07083

Category (Portal Searching): Operations

Job Location: US-NJ - Union

Job Profile ID: F00211

Time Type: Full time

Location Name: McCraken Funeral Home