Dispatcher - Overnights Full Time

MERJ FLEET SERVICES INC; Buffalo (NY); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Competitive salary

Opportunity for advancement

Job summary

MERJ Fleet Services, Inc. in Buffalo, NY is seeking a dispatcher to join our team and support emergency roadside repair and towing operations. You will take service calls, dispatch crews, enter data, and process payments using Intuit and related software.

Overnight shifts are required. The role requires at least 3 years of dispatching experience, strong communication, and a commitment to accuracy. We offer benefits including health/dental/vision insurance, 401(k) matching, PTO, and opportunities

Qualifications

• Dispatching experience required.
• Minimum 3 years dispatching experience.
• Shift: Overnight hours.
• Proficiency with phone support and data entry.

Responsibilities

• Take service calls and dispatch for emergency roadside repair or towing.
• Follow up with input of service calls and tows.
• Data entry of work orders and payments in software.
• Process payments via phone and checks.
• Assist technicians with questions about service and tow calls.

Skills

Dispatching

Data entry

Phone support

Customer service

Tools

Intuit

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Pay:

$27.00 - $32.00 per hour

Job description:

LOOKING TO JOIN AN AMAZING TEAM & FAMILY-ORIENTED COMPANY!!

MERJ fleet Services, Inc. has been serving WNY and the surrounding areas since May of 2015. Launching with only two employees, owners Joseph and Rebecca LaPaglia, the company has grown to almost 54 employees. Vision and grit is what puts MERJ at the top in the heavy-duty diesel service community. Employees of MERJ are treated with respect and challenged with learning new skills and trades within the industry. With these qualities, customers experience a service that keeps them coming back.

Duties and Responsibilities include the following:

• Taking service calls and dispatching incoming calls for emergency roadside repair or towing services needed to the mechanic/technicians. Will be expected to follow company protocol for documenting all necessary information on the repair or tow that is needed.
• Follow up with input of service calls and tows.
• Data entry of work orders given to you through email or hardcopy by road-service techs and mechanics from jobs completed on roadside or off site facilities.
• Processing of credit card phone orders and entering in payments collected from customers through the software application of Intuit.
• Entering payments by check and virtual credit card emails from customers.
• Call to get Event Number for thruway calls and close event when work is completed.
• Use of Thruway camera app, Life 360, and Fleetmatics Reveal.
• Assist technicians/mechanics with questions relating to service and tow calls.

Hours:

Tuesday thru Saturday 8:00PM till 6:30AM.

Please note that during your training weeks, the times for training will be held a various times of the day. Some weeks could be 730am-430pm while the other week maybe 2pm-11am but once the training period has completed the shift hours will be Tuesday thru Saturday from 800pm until 630am

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 3 years (Required)

Shift availability:

• Overnight Shift (Required)