Dispatcher & Office Operations Coordinator

USA Waste and Recycling; Watertown (CT); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long Term Disability

401K

Job summary

USA Waste and Recycling is seeking a Dispatcher/Office Administrative Assistant to coordinate driver schedules, manage customer communications, and perform diverse administrative tasks. This hybrid role connects customers, drivers, and teams to ensure on-time service and efficient operations.

The position emphasizes dispatching trucks, route coordination, and maintaining accurate records while supporting a high level of customer service in a growing family-owned company.

Qualifications

• 1+ year in a high-stress, fast-paced office environment.
• Experience with Microsoft Office and basic data entry.
• Strong oral and written communication skills.

Responsibilities

• Coordinate schedules for residential drivers and same/next-day services.
• Perform receptionist duties: answer phones, take messages, assist customers.
• Keep supervisor informed of issues requiring attention.
• Schedule appointments and update calendars as needed.
• File and retrieve corporate records and reports; maintain orderly files.
• Greet clients and visitors; assist with driver check-ins.
• Enter data and handle minor customer service tasks.
• Work all assigned shifts as scheduled; adhere to attendance policies.
• Support safety initiatives and participate in weekly safety meetings.
• Adapt to changing duties based on business needs.

Skills

Multitasking

Under pressure

Organizational skills

Quick thinking

Creativity

Tools

Microsoft Office

Job description

USA Waste and Recycling is seeking a Dispatcher/Office Administrative Assistant to coordinate driver schedules, manage customer communications, and perform diverse administrative tasks. This hybrid role connects customers, drivers, and teams to ensure on-time service and efficient operations.

The position emphasizes dispatching trucks, route coordination, and maintaining accurate records while supporting a high level of customer service in a growing family-owned company.