Dispatcher / Office Assistant

Tlcridesllc; La Vergne, Northern (TN, KY); Hybrid; USD 21,000 - 22,000; Full time

Job summary

TLC Rides LLC is seeking a dispatcher to coordinate transportation schedules, communicate with drivers and healthcare providers, and support daily operations in Tennessee. You will manage changing schedules, relay trip information, assist drivers and passengers, and provide dependable administrative support to the TLC Rides team.

The role requires strong organizational and communication skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Professional phone and customer service skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Good problem-solving and decision-making skills.
• Basic computer and office technology skills.
• Reliable, professional, and team-oriented work habits.
• Ability to remain calm and helpful when schedules or transportation needs change.

Responsibilities

• Schedule and assign daily transportation requests.
• Monitor driver routes and trip progress.
• Communicate schedule updates and resolve issues.
• Maintain accurate dispatch records.
• Provide professional customer support by phone.
• Communicate with drivers, passengers, families, and healthcare providers.
• Assist with general office and administrative tasks.
• Help ensure transportation schedules stay organized and on time.

Skills

Organizational skills

Communication skills

Phone and customer service

Attention to detail

Multitasking

Problem-solving

Computer basics

Reliability

Calm under pressure

Tools

Office software

Job description

Our Dispatchers help keep TLC Rides moving by coordinating transportation schedules, communicating with drivers and healthcare providers, and helping ensure every trip is completed efficiently and on time.

This role is a key part of the day-to-day operation. You’ll help manage changing schedules, communicate important trip information, assist drivers and passengers, and provide dependable administrative support to the TLC Rides team.

Responsibilities

• Schedule and assign daily transportation requests
• Monitor driver routes and trip progress
• Communicate schedule updates and resolve issues
• Maintain accurate dispatch records
• Provide professional customer support by phone
• Communicate with drivers, passengers, families, and healthcare providers
• Assist with general office and administrative tasks
• Help ensure transportation schedules stay organized and on time

Qualifications

• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Professional phone and customer service skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Good problem-solving and decision-making skills
• Basic computer and office technology skills
• Reliable, professional, and team-oriented work habits
• Ability to remain calm and helpful when schedules or transportation needs change

Starting Pay

$15/hour

No prior experience

$16/hour

Previous experience in dispatching, transportation, healthcare, customer service, or office administration is helpful, but strong communication and organizational skills are equally important.