DISPATCHER NonEMT PT (13642)

Cullman Regional; Cullman (AL); On-site; USD 35,000 - 45,000; Part time

Job summary

Cullman Regional Ambulance Service in Cullman, AL is seeking a PRN Dispatcher II to handle 911 and non-emergency calls, dispatch ambulances, and maintain situational awareness.

This role requires a high school diploma, CPR, APCO and Priority Dispatch EMD/EFD certifications within 6 months, and training on CAD/911 systems; Spillman CAD experience preferred. Excellent communication and customer service are essential.

Qualifications

• High school diploma or equivalent required; APCO and Priority Dispatch EMD/EFD certifications within 6 months.
• Must maintain CPR certification.
• Training on CAD and 911 phone systems until proficient.
• Dispatch experience with Spillman CAD preferred but not required.

Responsibilities

• Dispatch all 911 and non-emergency calls.
• Dispatch ambulances and provide directions to calls.
• Maintain situational awareness of EMS system needs.
• Maintain paperwork and records as required.
• Demonstrate teamwork and ensure excellent patient/guest experiences.
• Uphold patient safety and quality.

Skills

Typing speed

EMS CAD

MS Office

Professional communication

Customer service

Education

High school diploma or equivalent

APCO, Priority Dispatch EMD/EFD certifications within 6 months

Tools

Spillman CAD

911 dispatch software

Job description

Job Details

Job Location: Cullman Regional Ambulance Service - Cullman, AL 35055

Position Type: PRN - .3

Job Shift: Any

Job Category: EMS

Job Summary

Under the direction of a Dispatcher II, dispatch all 911 and non-emergency calls received in dispatch.

Appropriately dispatch and provide directions to all ambulance calls.

Maintain situational awareness of the needs of the EMS system.

Maintain all paperwork and keep records as required by a dispatcher.

Demonstrate and encourage team behavior and exceptional patient/guest experiences.

Uphold and promote patient safety and quality.

Education

High school graduate (or equivalent) and must hold or be able to obtain APCO and Priority Dispatch EMD and EFD certifications within 6 months of hire. Must maintain CPR certification. Train on CAD, Communication, and 911 phone systems until proficient.

Experience

Dispatch experience with Spillman CAD systems is preferred but not required.

Additional Skills/Abilities

General typing and computer skills, EMS CAD system, Microsoft Office IE: (Excel, Word, and Microsoft Outlook). Professional communication skills and the ability to communicate with 911 callers, patients, coworkers, doctors, and nurses. Excellent customer service skills required. ICScourses required are 100, 200, 700, 701, 702, 703, 704, and 800.