Senior EMS Dispatcher II: 911 Call & Dispatch Specialist

Cullman Regional; Cullman (AL); On-site; USD 25,000 - 36,000; Part time

Job summary

Cullman Regional Ambulance Service in Cullman, AL is seeking a PRN dispatcher to handle 911 and non-emergency calls. The role involves dispatching ambulances, giving directions, and maintaining essential records with a focus on patient safety and service quality.

Required is a high school diploma; CPR/EMD certifications are preferred. ICs coursework is expected, with experience in customer-facing communication and basic typing skills enhanced by Spillman CAD and MS Office proficiency.

Qualifications

• High school diploma or equivalent required.
• ICs courses 100, 200, 700, 800 required; 701-704 preferred.
• CPR certification preferred.
• Prior dispatch experience is an asset but not required.

Responsibilities

• EMD as 911 and non-emergency calls are dispatched from the center.
• Dispatch and provide directions to ambulance calls.
• Maintain situational awareness of the 911 system needs.
• Maintain paperwork and records as required by a dispatcher.
• Demonstrate teamwork and ensure patient/guest experiences and safety.

Education

High school graduate

ICs courses (100, 200, 700, 800)

ICs courses (701-704)

Tools

Spillman CAD

Microsoft Office (Excel, Word, Outlook)

Job description

Cullman Regional Ambulance Service in Cullman, AL is seeking a PRN dispatcher to handle 911 and non-emergency calls. The role involves dispatching ambulances, giving directions, and maintaining essential records with a focus on patient safety and service quality.

Required is a high school diploma; CPR/EMD certifications are preferred. ICs coursework is expected, with experience in customer-facing communication and basic typing skills enhanced by Spillman CAD and MS Office proficiency.