DISPATCHER II FT (12255)

Cullman Regional; Cullman (AL); On-site; USD 25,000 - 36,000; Part time

Job summary

Cullman Regional Ambulance Service in Cullman, AL is seeking a PRN dispatcher to handle 911 and non-emergency calls. The role involves dispatching ambulances, giving directions, and maintaining essential records with a focus on patient safety and service quality.

Required is a high school diploma; CPR/EMD certifications are preferred. ICs coursework is expected, with experience in customer-facing communication and basic typing skills enhanced by Spillman CAD and MS Office proficiency.

Qualifications

• High school diploma or equivalent required.
• ICs courses 100, 200, 700, 800 required; 701-704 preferred.
• CPR certification preferred.
• Prior dispatch experience is an asset but not required.

Responsibilities

• EMD as 911 and non-emergency calls are dispatched from the center.
• Dispatch and provide directions to ambulance calls.
• Maintain situational awareness of the 911 system needs.
• Maintain paperwork and records as required by a dispatcher.
• Demonstrate teamwork and ensure patient/guest experiences and safety.

Education

High school graduate

ICs courses (100, 200, 700, 800)

ICs courses (701-704)

Tools

Spillman CAD

Microsoft Office (Excel, Word, Outlook)

Job description

Job Details: Job Location: Cullman Regional Ambulance Service - Cullman, AL 35055. Position Type: PRN - .3. Job Shift: Any. Job Category: EMS.

Job Summary

• EMD all 911 and non-emergency calls received in dispatch.
• Appropriately dispatch and provide directions to all ambulance calls.
• Maintain situational awareness of the need of the 911 system.
• Maintain all paperwork and keep records as required by a dispatcher.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Education

High school graduate (or equivalent). Prefer the following current certifications: priority dispatch EMD and EFD, APCO, and CPR.

Experience

Dispatch experience preferred but not required.

Additional Skills / Abilities

• General typing and computer skills, Spillman CAD system, Microsoft Office IE (Excel, Word, Outlook).
• Professional communication skills with the ability to communicate with 911 callers, patients, coworkers, doctors, nurses.
• Excellent customer service skills.
• ICs courses required: 100, 200, 700, and 800.
• Preferred ICs Courses: 701, 702, 703, and 704.