DISPATCHER NonEMT PT

Cullman Regional; Cullman (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Cullman Regional in Cullman, AL is seeking a Dispatcher II to manage 911 and non-emergency calls, dispatch ambulances, and provide directions to crews while maintaining situational awareness for EMS operations around the clock.

The role emphasizes teamwork, patient safety, and high-quality service; requires a high school diploma, APCO and Priority Dispatch EMD/EFD certifications within 6 months, CPR, and CAD proficiency.

Qualifications

• High school diploma or equivalent; APCO and Priority Dispatch EMD/EFD certifications required within 6 months of hire; CPR certification required.
• Dispatch experience with Spillman CAD systems preferred but not required.

Responsibilities

• Dispatch all 911 and non-emergency calls and provide directions to ambulance crews.
• Maintain situational awareness of EMS system needs.
• Maintain all paperwork and records as required for a dispatcher.
• Demonstrate teamwork and promote exceptional patient/guest experiences.
• Uphold patient safety and quality in service delivery.

Skills

Professional communication

Customer service

Typing

EMS CAD knowledge

Education

High school diploma

APCO Certification

Priority Dispatch EMD

Priority Dispatch EFD

CPR certification

Tools

Spillman CAD

Microsoft Office

Job description

Job Summary:Under the direction of a Dispatcher II, dispatch all 911 and non-emergency calls received in dispatch.Appropriately dispatch and provide directions to all ambulance calls.Maintain situational awareness of the needs of the EMS system.Maintain all paperwork and keep records as required by a dispatcher.Demonstrate and encourage team behavior and exceptional patient/guest experiences.Uphold and promote patient safety and quality.Education:High school graduate (or equivalent) and must hold or be able to obtain APCO and Priority Dispatch EMD and EFD certifications within 6 months of hire. Must maintain CPR certification. Train on CAD, Communication, and 911 phone systems until proficient.Experience:Dispatch experience with Spillman CAD systems is preferred but not required.Additional Skills/Abilities:General typing and computer skills, EMS CAD system, Microsoft Office IE: (Excel, Word, and Microsoft Outlook). Professional communication skills and the ability to communicate with 911 callers, patients, coworkers, doctors, and nurses. Excellent customer service skills required. ICS courses required are 100, 200, 700, 701, 702, 703, 704, and 800.