Customer Service Representative

Mr. Handyman (New); Tempe (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Great team

Paid holidays

Bonus opportunities

Job summary

Mr. Handyman is seeking an office professional in Tempe, AZ to manage service-pro scheduling and customer communications. You will coordinate with service professionals, answer inquiries, and guide customers through projects, aiming to deliver exceptional service.

Ideal candidates have 2+ years in an office setting, strong organizational skills, and proficiency with Office/Excel. This role offers a path for growth, a supportive team, and a fast-paced environment.

Qualifications

• 2+ years of office experience.
• Excellent customer communication.
• Strong organization and attention to detail.
• Proficient with Office and Excel.
• Willing to undergo background check.

Responsibilities

• Lead management and scheduling for service professionals.
• Communicate with customers to set expectations.
• Guide customers through projects to ensure satisfaction.
• Create lifelong customers by delivering a great service experience.

Skills

Organizational skills

Customer communication

Independent work

Problem solving

Office & Excel

Tools

Office suite

Excel

Job description

Are you ready to join a great team that provides excellent service and value to our

customers and our team members? At Mr. Handyman we’re growing our team so we

can continue to be one of the most well-respected home repair and maintenance

companies in the country. We’re looking for a friendly and outgoing office

professional for our fast-paced office environment.

When you join the Mr. Handyman team, you get so much more than a job… you get a

career you can be proud of, and the support of industry-leading software and

business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman

team.

• Competitive pay $17 - $20 / hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• Paid Holidays and vacations
• Bonus opportunities available

Your Responsibilities as an Office Professional

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers
• You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - arepeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman

SPV LLC or any of its affiliates. If hired, the franchise owner will be your

only employer. Franchise owners are independent business owners who are solely

responsible for their own wage and benefit programs that can vary among

franchise owners. This job description is meant to describe the general nature

and level of work being performed.