Dispatcher II - Protective Services

Summa Health; Cleveland (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement Savings Plan

Life Insurance

Paid time off

Flexible Spending Accounts

Job summary

Summa Health System is seeking a Dispatcher II for Protective Services on the Akron City Campus. This full-time role (32 hours) on the 1st shift involves essential dispatch communications and maintaining records across police-related data and internal logs.

The position requires a High School Diploma and at least 1 year of related customer service experience; 9-1-1 certifications are a plus. Salary ranges from $21.54 to $25.86 per hour with Summa Health's competitive benefits.

Qualifications

• High School Diploma or equivalent required.
• 1 year related customer service experience preferred (police/fire/EMS setting helpful).
• Typing proficiency of 30 wpm preferred.
• Must be able to obtain LEADS/OHLEG operator certification.

Responsibilities

• Provide essential dispatch communications for Summa Health System.
• Maintain effective communications between dispatch center, officers, and external agencies.
• Maintain records of Protective Services data (LEADS/OHLEG, Lost & Found, key logs, parking permits).
• Process and retrieve employee data in the Protective Services system.
• Uphold Summa Health mission, vision, values, and customer service standards.

Skills

Customer service

Communication under pressure

Typing 30 wpm

Education

High School Diploma or equivalent

Tools

NECI

APCO

Powerphone

LEADS/OHLEG

Job description

Akron City Campus

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Dispatcher II - Protective Services

Full-time, 32 hours

1st shift

Akron City Campus

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public. Maintains records of Protective Services/Police related data; such as, LEADS/OHLEG, Lost & Found, Key logs, Etc. Issues keys, parking stickers, and parking permits. Processes, enters and retrieves employee data records in the Protective Services/Police computer system. The Dispatcher upholds the mission, vision, values, and customer service standards of Summa Health.

Minimum Qualifications

• Formal Education Required:
• High School Diploma or equivalent.
• Experience & Training Required:
• One (1) year related customer service experience which has provided skill in communicating/decision making under pressure, Police/Fire/EMS setting preferred.

OR

• Possess one or more 9-1-1 Dispatcher Certifications, including, but not limited to National Emergency Communication Institute (NECI), Association of Public-Safety Communications Officials (APCO), Powerphone Law Enforcement Dispatch Certification, or Cuyahoga Community College Emergency Dispatcher Certificate.
• Other skills, competencies, and qualifications:
• Typing proficiency of thirty (30) words per minute preferred.
• Ability to obtain and maintain LEADS/OHLEG operator certification.
• Ability to work under pressure.
• Ability to communicate effectively with angry, emotional and excited persons via telephone or at the Dispatch window.
• Ability to remain calm under high pressure, critical and extremely busy circumstances.
• Ability to effectively communicate both written and verbally.
• Ability to maintain confidentiality or records and information.
• Ability to effectively multitask by listening, talking, and typing at the same time.
• Level of Physical Demands:
• Sedentary: Exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently.
• Extensive sitting and/or standing for extended periods of time.
• May sit, stand, stoop, and bend intermittently during the day.
• Hear in the normal audio range with or without correction.
• Hear and detect radio traffic, ringing telephone, and alarm tones while speaking on communications equipment.
• Frequent exposure to continual background noise, static, and additional ancillary noise from communications/office equipment.

Equal Opportunity Employer/Veterans/Disabled

$21.54/hr - $25.86/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay