Dispatcher

Chenega Security SBU; Greenbelt (MD); On-site; USD 39,000 - 55,000; Full time

Job summary

Chenega Security SBU is seeking a Dispatcher in Greenbelt, MD to serve as a critical communications link for emergency and routine operations. You will receive and dispatch calls, monitor life safety systems, and coordinate with responders and agencies to ensure timely, accurate information.

The role requires calm judgment under pressure, strong written and verbal communication, and the ability to multitask across multiple channels.

Qualifications

• High school diploma or GED required.
• Minimum 1 year dispatch, emergency communications, public safety, security, or related experience.
• Ability to obtain and maintain DoD security clearance; pass background and drug screening.
• APCO Certification required; CPR/First Aid certification preferred.

Responsibilities

• Receive, prioritize, and dispatch emergency and non-emergency calls per procedures.
• Monitor alarms, radio, and CCTV; coordinate responses.
• Communicate with responders and external agencies during incidents.
• Disseminate emergency information via notification systems when authorized.
• Maintain accurate incident logs and dispatch records.
• Provide professional customer service to callers and staff.
• Support emergency preparedness during severe weather and disasters.

Skills

Calm under pressure

Multitasking

Strong communication

Documentation & reporting

Customer service

Attention to detail

Team collaboration

Education

High school diploma or GED

APCO Certification

Emergency Service Telecommunicator certification

CPR and First Aid certification

Ability to obtain DoD security clearance

Tools

Computer systems

CCTV monitoring platforms

Emergency notification systems

CAD systems

Microsoft Office

Job description

Summary

The Dispatcher serves as a critical communications link during emergency and routine operations. This position is responsible for receiving emergency and non-emergency calls, monitoring security and life safety systems, coordinating response efforts, and providing timely communication to emergency personnel and external agencies.

The Dispatcher operates within a fast-paced environment that requires sound judgment, attention to detail, and the ability to remain calm during high-pressure situations. This role supports the safety and security of personnel, facilities, and visitors through effective emergency communications and incident management.

Responsibilities

• Receive, prioritize, and dispatch emergency and non-emergency calls in accordance with established procedures.
• Monitor security and life safety systems, including alarms, radio communications, and CCTV systems.
• Coordinate and communicate with emergency responders, security personnel, and outside agencies during incidents and emergencies.
• Utilize emergency notification systems and communication platforms to disseminate emergency information when authorized.
• Maintain accurate and detailed incident documentation, including chronological records of events and dispatch activities.
• Complete daily dispatch logs, activity reports, and other required records.
• Monitor multiple communication channels simultaneously and respond appropriately to changing situations.
• Provide timely and professional customer service to callers, employees, and emergency responders.
• Support emergency preparedness and continuity operations during severe weather events, natural disasters, and other emergency situations.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• High school diploma or GED.
• Minimum of one (1) year of dispatch, emergency communications, public safety, security, or related experience.
• Ability to obtain and maintain a DoD security clearance.
• Proficiency with computer systems, data entry, and communication equipment.
• Strong verbal and written communication skills.
• Ability to remain calm and make sound decisions in stressful or emergency situations.
• Ability to work varying shifts, including nights, weekends, holidays, and overtime as required.
• APCO Certification
• Successfully pass background and drug screening

Preferred Qualifications

• Previous 911, public safety, emergency communications, law enforcement, military, or security dispatch experience.
• Emergency Service Telecommunicator certification.
• CPR and First Aid certification.
• Experience using computer-aided dispatch (CAD) systems, CCTV monitoring platforms, and emergency notification systems.
• Familiarity with NCIC, Ohio Law Enforcement Gateway (OHLEG), or similar law enforcement databases.
• FEMA Incident Command System (ICS) training, including IRS-100 and IS-700 certifications.

Knowledge, Skills And Abilities

• Knowledge of dispatch operations, emergency response procedures, and communication protocols.
• Ability to multitask, prioritize competing demands, and manage multiple communication channels simultaneously.
• Strong organizational skills and attention to detail.
• Ability to maintain confidential & sensitive information.
• Proficiency with Microsoft Office applications and other business systems.
• Effective problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively within a team environment.
• Strong recordkeeping and report-writing abilities.

Estimated Salary/Wage

USD $34.07/Hr.