Hospital Dispatcher II – Protective Services (1st Shift)

Summa Health; Cleveland (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement Savings Plan

Life Insurance

Paid time off

Flexible Spending Accounts

Job summary

Summa Health System is seeking a Dispatcher II for Protective Services on the Akron City Campus. This full-time role (32 hours) on the 1st shift involves essential dispatch communications and maintaining records across police-related data and internal logs.

The position requires a High School Diploma and at least 1 year of related customer service experience; 9-1-1 certifications are a plus. Salary ranges from $21.54 to $25.86 per hour with Summa Health's competitive benefits.

Qualifications

• High School Diploma or equivalent required.
• 1 year related customer service experience preferred (police/fire/EMS setting helpful).
• Typing proficiency of 30 wpm preferred.
• Must be able to obtain LEADS/OHLEG operator certification.

Responsibilities

• Provide essential dispatch communications for Summa Health System.
• Maintain effective communications between dispatch center, officers, and external agencies.
• Maintain records of Protective Services data (LEADS/OHLEG, Lost & Found, key logs, parking permits).
• Process and retrieve employee data in the Protective Services system.
• Uphold Summa Health mission, vision, values, and customer service standards.

Skills

Customer service

Communication under pressure

Typing 30 wpm

Education

High School Diploma or equivalent

Tools

NECI

APCO

Powerphone

LEADS/OHLEG

Job description

Summa Health System is seeking a Dispatcher II for Protective Services on the Akron City Campus. This full-time role (32 hours) on the 1st shift involves essential dispatch communications and maintaining records across police-related data and internal logs.

The position requires a High School Diploma and at least 1 year of related customer service experience; 9-1-1 certifications are a plus. Salary ranges from $21.54 to $25.86 per hour with Summa Health's competitive benefits.