Dispatcher II: Freight Movement & Driver Scheduler

Kenan Advantage Group (KAG); Winder, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Kenan Advantage Group (KAG) is seeking a dispatcher to execute a daily plan for movement of all freight within the assigned area. The role involves assessing customer needs, coordinating delivery timing, and maintaining proactive communication with drivers and customers.

Responsibilities include managing daily schedules, handling customer service for existing accounts, and coordinating with team members to ensure on-time deliveries.

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.

Skills

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Job description

Kenan Advantage Group (KAG) is seeking a dispatcher to execute a daily plan for movement of all freight within the assigned area. The role involves assessing customer needs, coordinating delivery timing, and maintaining proactive communication with drivers and customers.

Responsibilities include managing daily schedules, handling customer service for existing accounts, and coordinating with team members to ensure on-time deliveries.