Dispatcher - Full Time

University of Central Missouri (UCM); Warrensburg (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to manage emergency and non-emergency communications. In this vital role, you will coordinate responses for law enforcement and emergency personnel, utilizing advanced systems to ensure prompt action. Your responsibilities will include operating communication systems, managing data retrieval, and serving as a key point of contact for public safety inquiries. This position offers a unique opportunity to contribute to campus safety and security while working in a dynamic environment. If you are detail-oriented and thrive in high-pressure situations, this role is perfect for you.

Qualifications

• 1 year of police dispatch experience preferred.
• MULES certification preferred.

Responsibilities

• Function as the department Dispatcher for emergency and non-emergency communications.
• Utilize CAD for police reports and dispatching personnel.
• Monitor security and fire alarm systems on campus.

Skills

Emergency Communication

Radio Communication

Dispatch Coordination

Computer-Assisted Dispatch (CAD)

Public Safety Knowledge

Data Retrieval

Customer Service

Education

High School Diploma or Equivalent

Tools

Missouri Uniform Law Enforcement System (MULES)

Multiple Line Telephone System

Campus Video Security System

Job description

Job Responsibilities:

1. Function as the department Dispatcher, to include: emergency and non-emergency communications, operator, radio communication and monitoring, police dispatch, and civilian personnel dispatch.

Dispatcher Duties (50%):

• Receives emergency and non-emergency requests by telephone, radio, and in person.
• Monitors radio communication on multiple frequencies and responds promptly and appropriately to radio traffic.
• Coordinates and dispatches Law Enforcement, Fire, Safety, Emergency aid personnel, and other resources to respond to calls and alarms.
• Utilizes Computer-Assisted Dispatch system (CAD) for police reports, assigning officers, tracking calls, and documenting actions taken during incidents.
• Operates a multiple line telephone system including Telephony (TTY).
• Dispatches Safe Team, Parking Enforcement, and other personnel as needed.

Dispatch Office Manager Duties (20%):

• Knowledgeable of department and university policy and procedures, responding tactfully to inquiries from the public, staff, or other agencies on sensitive issues.
• Issues keys to authorized personnel and maintains records for key check-in/check-out procedures.
• Prepares lost and recovered property reports as needed.
• Acts as point of contact for disseminating information to Law Enforcement agencies and the public.
• Serves as receptionist for Public Safety and University inquiries, directing them to responsible offices on campus.
• Monitors security and fire alarm systems.
• Knowledgeable of campus and Warrensburg to direct law enforcement personnel and the public to various locations.
• Coordinates with vendors and campus resources to maintain equipment within the department.
• Monitors the campus video security system.

Information and Data Retrieval Specialist Duties (20%):

• Inputs and retrieves information into Missouri Uniform Law Enforcement System (MULES), linking to other databases.
• Knowledgeable of technology changes and familiar with program capabilities for retrieving information in emergencies.

Mass Communications Operator Duties (10%):

• Initiates emergency siren and alerting systems as necessary.
• Sends mass text messages and emails as required.

Education: High School diploma or equivalent.

Experience: 1 year police dispatch experience preferred.

• MULES certification preferred.

Physical Requirements:

• Lifting (weight) - 20 lbs.
• Sitting for long periods of time.