Dispatcher

Blue Sky Plumbing & Heating; United States; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Kaiser Medical Plans

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

401(k) with match

Paid Vacation

Paid Sick Time

Gym Membership

Job summary

Blue Sky Plumbing, Heating, Cooling & Electric is seeking a highly organized Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely dispatch of repair and service jobs. The role requires excellent communication, multitasking, and the ability to work in a fast-paced environment.

Ideal candidates will have a high school diploma or equivalent, prior dispatcher or home services experience, and proficiency with Microsoft Office and ServiceTitan.

Qualifications

• High school diploma or equivalent required.
• Experience as a dispatcher or in customer service preferred, especially in home services.
• Strong organizational skills and ability to multitask under pressure.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and dispatch software (ServiceTitan).

Responsibilities

• Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level.
• Monitor and adjust daily schedules for emergencies or cancellations.
• Communicate with technicians, customers, and office staff to provide updates and ensure smooth workflow.
• Maintain records of service calls, technician statuses, and work orders.
• Prioritize service requests and optimize technician routes for efficiency.
• Provide exceptional customer service and handle inquiries and complaints professionally.
• Assist with billing preparation and service documentation as needed.
• Collaborate with the Service Manager on scheduling improvements.

Skills

Organizational skills

Verbal and written communication

Microsoft Office

Dispatch systems

Critical thinking

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Job description

Blue Sky is a fourth-generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and several other rewards. We are a growing company and if you share these same values then you may be the “perfect fit” for our team.

We are seeking a highly organized and customer-focused Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely and efficient dispatch of repair and Service jobs. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities:

• Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level.

• Monitor and adjust daily schedules to accommodate emergency service requests or cancellations.

• Communicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflow.

• Maintain accurate records of service calls, technician statuses, work orders, and customer interactions using Service Titan.

• Prioritize service requests and optimize technician routes for efficiency.

• Provide exceptional customer service by handling inquiries, updates, and complaints in a professional manner.

• Assist with billing preparation and service documentation when needed.

• Collaborate with the Service Manager to identify operational improvements and scheduling solutions.

• High school diploma or equivalent required; additional education in related fields is a plus.

• Previous experience as a dispatcher or in a customer service role, preferably in the home services industry.

• Strong organizational skills and ability to work under pressure.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office and experiencewith dispatch and ServiceTitan.

• Ability to multi-task, think critically, and resolve scheduling conflicts efficiently.

Work Environment:

• Office-based role with regular use of phones and computers.
• Fast-paced environment requiring flexibility and problem-solving.
• May require occasional overtime availability,depending on seasonal demand.

Hourly Pay Rate: $23/h - $28/h

We offer a variety of benefits to all of our employees, which include:

• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• Retirement Account with 4% Company Match
• Paid Vacation & Paid Sick Time
• Maternity & Paternity Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided

Blue Sky Plumbing, Heating, Cooling & Electric is an Equal Opportunity Employer.