Dispatcher: Fast-Paced Deliveries & Customer Care

Quikrete – Ready Mix; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (company paid)

Disability benefits (company paid)

Paid vacation

401K retirement plan

Job summary

Quikrete – Ready Mix is seeking a Dispatcher to join our team in the Dallas area. You will manage driver assignments, schedule deliveries, and provide responsive customer service to keep daily operations running smoothly.

Ideal candidates have a minimum of 3 years in customer service with dispatch experience, solid computer skills, and bilingual Spanish/English abilities. A high school diploma is required and generous benefits are offered.

Qualifications

• Minimum 3 years of customer service experience preferred.
• High School diploma or GED required.
• Prior dispatch, tracking and scheduling experience preferred.
• Bi-Lingual (Spanish/English) highly valued.
• Computer skills including typing and internet navigation.

Responsibilities

• Dispatch and control drivers throughout the day to meet daily volume.
• Provide courteous, professional communication on phone/radio and deescalate when needed.
• Stay calm and decisive in high stress, fast-paced environments.
• Solve problems promptly while maintaining customer relationships.
• Assist drivers with finding job sites and understanding routes.
• Determine travel time to jobs and optimal plant locations.
• Accurately input orders to customer specifications for delivery.
• Review and verify delivery and product details before dispatch.
• Handle high call volumes while multitasking with plants, drivers, and office staff.
• Manage Driver timekeeping and time-off requests; update sick/personal days.

Skills

Customer service

Dispatch experience

Bilingual Spanish/English

Time management

Education

High School diploma

Tools

Dispatch software

Job description

Quikrete – Ready Mix is seeking a Dispatcher to join our team in the Dallas area. You will manage driver assignments, schedule deliveries, and provide responsive customer service to keep daily operations running smoothly.

Ideal candidates have a minimum of 3 years in customer service with dispatch experience, solid computer skills, and bilingual Spanish/English abilities. A high school diploma is required and generous benefits are offered.