Customer Service Representative

Quikrete – Ready Mix; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (company paid)

Disability benefits (company paid)

Paid vacation

401K retirement plan

Job summary

Quikrete – Ready Mix is seeking a Dispatcher to join our team in the Dallas area. You will manage driver assignments, schedule deliveries, and provide responsive customer service to keep daily operations running smoothly.

Ideal candidates have a minimum of 3 years in customer service with dispatch experience, solid computer skills, and bilingual Spanish/English abilities. A high school diploma is required and generous benefits are offered.

Qualifications

• Minimum 3 years of customer service experience preferred.
• High School diploma or GED required.
• Prior dispatch, tracking and scheduling experience preferred.
• Bi-Lingual (Spanish/English) highly valued.
• Computer skills including typing and internet navigation.

Responsibilities

• Dispatch and control drivers throughout the day to meet daily volume.
• Provide courteous, professional communication on phone/radio and deescalate when needed.
• Stay calm and decisive in high stress, fast-paced environments.
• Solve problems promptly while maintaining customer relationships.
• Assist drivers with finding job sites and understanding routes.
• Determine travel time to jobs and optimal plant locations.
• Accurately input orders to customer specifications for delivery.
• Review and verify delivery and product details before dispatch.
• Handle high call volumes while multitasking with plants, drivers, and office staff.
• Manage Driver timekeeping and time-off requests; update sick/personal days.

Skills

Customer service

Dispatch experience

Bilingual Spanish/English

Time management

Education

High School diploma

Tools

Dispatch software

Job description

We are looking for a DISPATCHER to join our team. As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service.

Why apply?

• Competitive wages.
• Opportunities for overtime.
• Company provided benefits:Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.

About the Role

Responsibilities:

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

About You

We Require:

• A minimum of 3 years customer service experience preferred.
• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: typing skills, internet navigation.

About Us

Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face.

We offer:

• A friendly and team-oriented work environment, with a supportive management team.
• Hands-on training for our employees and opportunities for advancement.
• A company dedicated to continuous improvement.