Dispatcher & Driver Support Coordinator

Red White and Blue Thrift; Clinton Charter Township (MI); On-site; USD 21,000 - 24,000; Full time

Job summary

Red White and Blue Thrift in Clinton Charter Township, MI seeks a reliable Dispatcher to coordinate driver schedules, manage pickup requests, and optimize routes while delivering excellent customer service to donors and partners.

You will answer calls, liaise with drivers, update schedules, use dispatch software, and provide support to store leadership. A high school diploma and prior dispatch/logistics experience are preferred; strong organization and communication skills are essential.

Qualifications

• Previous experience in dispatching, logistics, or related field preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• High school diploma or GED preferred.

Responsibilities

• Professionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience
• Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups
• In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service expectations
• Support drivers by providing them with essential information and updates throughout their assignments
• Address customer issues or concerns promptly and effectively, seeking solutions and maintaining a high level of customer satisfaction
• Handle multiple tasks simultaneously, managing call traffic, dispatch requests, and customer inquiries while maintaining professionalism and attention to detail
• Serve as the central point of communication for the thrift store, ensuring that messages and information flow effectively between customers, drivers, and other store personnel
• Make quick decisions and problem-solving judgments to resolve issues as they arise
• Effectively utilize dispatching software and communication equipment proficiently to streamline operations and maintain accurate records
• Provide administrative support to the store leadership team as needed
• Provide support by conducting product research for our team of pricers as needed
• Deliver timely feedback and observations to the leadership team regarding Drivers' performance, including adherence to lunch break policies

Skills

Dispatching

Logistics

Customer service

Communication

Independent work

Teamwork

Education

High school diploma or GED

Job description

Red White and Blue Thrift in Clinton Charter Township, MI seeks a reliable Dispatcher to coordinate driver schedules, manage pickup requests, and optimize routes while delivering excellent customer service to donors and partners.

You will answer calls, liaise with drivers, update schedules, use dispatch software, and provide support to store leadership. A high school diploma and prior dispatch/logistics experience are preferred; strong organization and communication skills are essential.