Dispatcher - Customer Service Representative

ARS-Rescue Rooter; Colorado Springs (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment

Career growth within a national serive

Job summary

ARS-Rescue Rooter in Colorado Springs seeks a Dispatch Coordinator to manage technician dispatch and scheduling. You will handle calls, coordinate with field teams, and ensure timely service to customers within the local area.

The role requires prior dispatch or call center experience, proficiency with Microsoft Office and multi-line phones, and a willingness to work onsite with rotating weekends. Training, benefits, and a supportive team culture are offered.

Qualifications

• Experience in dispatch, scheduling or call center roles.
• Proficient in Microsoft Office and multi-line phone systems.
• Familiar with local geography to assist route planning.
• Must report daily to the office; not remote.
• Flexibility to work shifts and weekend rotations.
• Must pass background check and drug screening.

Responsibilities

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from the service platform and coordinate scheduling.
• Guide field teams throughout the day with strong local area knowledge.

Skills

Dispatch experience

Scheduling

Call center

Microsoft Office

Multi-line phones

Geography knowledge

Office reporting

Shift/weekend flexibility

Background check

Drug screening

Job description

Job Description

Job Description

OverviewPay:

$22 - $25 per hour

Schedule:

shifts of 12:00 pm - 8:30 pm, Rotating every other Saturday and every other Wednesday off.

Full-time, year-round work

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth within a national service network

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.

Qualifications

• Prior dispatch, scheduling, or call center experience
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support route planning
• Must report daily to the office (not a remote position)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum.

ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

Privacy policy available upon request.