Customer Service Rep

American Residential Services; Corona (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Job summary

American Residential Services is seeking a Customer Service Representative to support our HVAC service teams in Corona, California. This full-time role involves managing inbound calls, scheduling appointments, and assisting customers with service requests in a fast-paced office environment.

Successful candidates will have prior customer service experience and proficiency in scheduling and multi-line phone systems. Health insurance, paid training, and career growth opportunities are offered.

Qualifications

• Prior experience in a customer service or call center environment.
• Experience scheduling service appointments (HVAC or home services preferred).
• Must report daily to the office (no remote work available).

Responsibilities

• Answer inbound customer calls regarding HVAC service and scheduling.
• Make outbound calls to confirm HVAC service appointments.
• Manage scheduling for HVAC technicians.
• Provide timely updates on heating and air conditioning service appointments.

Skills

Customer service experience

Appointment scheduling

Microsoft Office proficiency

Multi-line phone systems

Job description

Company Name: RighTime Home Services Overview

Pay: $18 – $20 per hour

Full-time, year-round work

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide.

We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national network

Responsibilities

• Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling
• Make outbound calls to confirm HVAC service appointments and installation schedules
• Manage scheduling for HVAC technicians and HVAC installers
• Operate multi-line phone systems while maintaining accuracy and professionalism
• Provide customers with timely updates regarding heating and air conditioning service appointments
• Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling
• Deliver excellent customer service while handling a high volume of HVAC-related service requests

Qualifications

• Prior experience in a customer service or call center environment
• Experience scheduling service appointments (HVAC or home services preferred)
• Proficiency with Microsoft Office and computer-based systems
• Ability to manage multi-line phone systems with accuracy and professionalism
• Must report daily to the office (no remote work available)
• Weekend and shift flexibility may be required
• Must pass background check and drug screening

This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.