Dispatcher - Customer Service Representative

American Residential Services (ARS); Aurora (CO); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Insurance after 31 days

Low-cost medical

Dental

Vision

HSA/FSA

401(k) match

PTO & holidays

Life insurance

Office culture

Career growth

Job summary

ARS-Rescue Rooter in Colorado is hiring a dispatcher to ensure service technicians are dispatched efficiently and customer needs are met promptly.

You will manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day, leveraging strong local geography knowledge to optimize routes and response times.

This full-time role requires scheduling flexibility, daily office presence, and a commitment to delivering excellent customer service.

Qualifications

• Prior dispatch, scheduling, or call center experience.
• Proficiency with Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support route planning.
• Must report daily to the office (not a remote position).
• Flexibility to work assigned shifts and weekend rotations.

Responsibilities

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform and coordinate scheduling.
• Guide field teams throughout the day with strong communication.

Skills

Dispatch experience

Office software

Multi-line phones

Local geography knowledge

Tools

Microsoft Office

Job description

ARS-Rescue Rooter

Overview

Pay: $22 - $25 per hour

Schedule: shifts of 12:00 pm - 8:30 pm, Rotating every other Saturday and every other Wednesday off.

Full-time, year-round work

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth within a national service network

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.

Qualifications

What You Need:

• Prior dispatch, scheduling, or call center experience

• Proficiency in Microsoft Office and multi-line phone systems

• Familiarity with local geography to support route planning

• Must report daily to the office (not a remote position)

• Flexibility to work assigned shifts and weekend rotations as needed

• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.