Dispatcher & CSR — Flexible Hours

Frank's Air Conditioning; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Benefits package

Job summary

Frank's Air Conditioning in Saint Cloud, FL is seeking a Dispatcher/Customer Service Representative. The role focuses on coordinating service calls, dispatching technicians, and ensuring smooth operations.

A high school diploma is required, with prior dispatch or CSR experience preferred. Responsibilities include maintaining records, handling payments, guiding customers in service decisions, and promoting maintenance plans.

Qualifications

• High school diploma required or equivalent.
• Prior dispatch, CSR, or similar role preferred.
• HVAC/plumbing/electrical/logistics experience beneficial.

Responsibilities

• Respond to customer inquiries by phone and email with timely, accurate communication.
• Provide service information, scheduling options, and guidance.
• Manage appointment scheduling and coordinate with dispatchers.

Skills

Scheduling software

MS Office

GPS mapping

Data entry

Education

High school diploma

Tools

ServiceTitan

Excel

Outlook

Job description

Frank's Air Conditioning in Saint Cloud, FL is seeking a Dispatcher/Customer Service Representative. The role focuses on coordinating service calls, dispatching technicians, and ensuring smooth operations.

A high school diploma is required, with prior dispatch or CSR experience preferred. Responsibilities include maintaining records, handling payments, guiding customers in service decisions, and promoting maintenance plans.