Dispatcher/CSR

Direct Cooling; Boca Raton (FL); On-site; USD 23,419 - 33,062; Full time

Job summary

Direct Cooling in Boca Raton, Florida is looking for a Dispatcher to manage emergency and non-emergency calls. The Dispatcher will be responsible for receiving calls, documenting information, prioritizing urgency, dispatching technicians, and monitoring team statuses. Candidates should have a high school diploma, experience in a similar role, and excellent communication skills. Compensation ranges from $17.00 to $24.00 per hour, depending on experience.

Qualifications

• Previous experience as a Dispatcher or in a similar position.
• Understanding of best practices and procedures for high-stress situations.

Responsibilities

• Receive inbound calls.
• Collect and document information from callers.
• Prioritize calls according to the level of urgency.
• Transmit job information to the appropriate technician.
• Dispatch technician to location.
• Monitor status of the whole team.

Skills

Excellent typing and data entry skills

Strong verbal and written communication skills

Highly organized with the ability to multitask

Ability to work well under pressure

Education

High school diploma/GED

Job description

Overview

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. This position supports an air conditioning (AC) company, and the responsibilities include answering calls, scheduling jobs, ordering parts for technicians, scheduling inspections, and registering units.

Responsibilities

• Receive inbound calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency and membership
• Transmit job information to the appropriate technician
• Dispatch technician to location
• Monitor status of the whole team

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for high-stress situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure

Compensation: $17.00 - $24.00 per hour