Dispatcher & Customer Support Pro — Flexible Schedule

Augusta Plumbing and Heating; Saint Cloud (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Dental insurance

Life insurance

Vision insurance

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays off

Incentive program

No on-call shifts

No night shifts

No weekend shifts

Job summary

Augusta Plumbing and Heating is seeking a full-time Dispatcher - Customer Support Rep in our St. Cloud, MN office. You will handle customer inquiries, schedule service appointments, and dispatch technicians to jobs, ensuring smooth day-to-day operations and high customer satisfaction.

The role offers a competitive hourly rate of $25.00, comprehensive benefits, and a supportive team environment focused on work-life balance and professional growth.

Qualifications

• 1+ years of administrative or customer service experience
• Proficiency with Microsoft Word and Excel
• Ability to work independently and adapt to changing conditions
• Attention to detail and accuracy
• Willingness to learn and participate in training

Responsibilities

• Answer customer inquiries by phone and email
• Schedule appointments for plumbing and HVAC services
• Dispatch technicians to job sites and coordinate progress
• Communicate with technicians to meet customer needs and avoid delays

Skills

Administrative experience

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Augusta Plumbing and Heating is seeking a full-time Dispatcher - Customer Support Rep in our St. Cloud, MN office. You will handle customer inquiries, schedule service appointments, and dispatch technicians to jobs, ensuring smooth day-to-day operations and high customer satisfaction.

The role offers a competitive hourly rate of $25.00, comprehensive benefits, and a supportive team environment focused on work-life balance and professional growth.